Shipping & Delivery
Holiday Dispatch Update
The warehouse will be closed on the 24th and 31st of December, as well as Christmas and New Year public holidays. Our team will endeavour to dispatch orders on the following business day, however there may be a delay of 1-2 business days.Christmas Order Deadlines
As the holiday season approaches, we want to ensure your parcels arrive on time. Please find the shipping deadlines for both Standard and Express Post services below. For deliveries outside metro areas please allow additional time for transit.| State | Standard Shipping | Express Shipping |
|---|---|---|
| NSW, VIC, ACT, QLD | Thursday 19th December | Friday 20th December |
| NT | Thursday 12th December | Thursday 19th December |
| WA | Monday 16th December | Thursday 19th December |
| TAS | Tuesday 17th December | Thursday 19th December |
| SA | Wednesday 18th December | Friday 20th December |
| Country | Standard Shipping |
|---|---|
| New Zealand | Thursday 5th December |
To ensure your parcel reaches its destination before Christmas, we recommend using Express Post services, especially for last-minute shipments.
*These dates are based on current processing times and apply to shipments sent to metro locations. Deliveries may take longer depending on your location and any unforeseen delays with Australia Post.
Postage & Handling Charges
DELIVERY WITHIN AUSTRALIA
Louenhide offers FREE STANDARD SHIPPING on all orders over $110 within Australia only.
Louenhide offers $5 EXPRESS SHIPPING on all orders over $110 within Australia only.
For all orders under $110 shipping prices are as below:
Standard Shipping – $9.95 Express Shipping – $14.95
DELIVERY TO NEW ZEALAND
A flat rate of $15 will be charged as a delivery fee for NZ orders. PLEASE ALLOW UP TO 10-14 BUSINESS DAYS FOR TRANSIT TO NEW ZEALAND.
Delivery Times
DELIVERY WITHIN AUSTRALIA
All orders placed before 9am Monday to Friday on louenhide.com.au will be dispatched that same day.
Online orders will be received within 5-7 working days for all Australian orders. If there is any issue with your order our customer service team will contact you by email and advise you of the updates.
If you notice a mistake or need to update your delivery address details once your order has been placed, please email our team to amend: admin@louenhide.com.au
Please note: During the busy SALE period we will do everything we can to dispatch your order so that it is received within 5-7 working days; however orders may be delayed due to very high volume of orders.
DELIVERY TO NEW ZEALAND
SHIPPING TO NEW ZEALAND ONLY. Online orders will be dispatched within 2 days. On occasion, some shipments may take longer to arrive when clearing customs. PLEASE ALLOW UP TO 10-14 BUSINESS DAYS FOR TRANSIT TO NEW ZEALAND.
Please note: Customs may charge an extra fee for taxes and duties. This is a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by the courier on the customer’s behalf.
Pre Order
If you have purchased a Pre Order product in addition to an in stock product, your products may be delivered in separate shipments. Please note: you will only be charged for shipping once in these circumstances. If you have any questions about the status of your pre order item, please contact enquiries@louenhide.com.au.
