Shipping & Delivery
Australia
Standard - 2-6 Business Days
| If Your Order Value Is | Delivery Cost |
|---|---|
| $110 and over | FREE |
| Below $110 | AUD $9.95 |
- Standard delivery takes 2-6 business days.
- Orders placed before 9am AEST weekdays will be dispatched the same day.
- Orders placed after 9am AEST will be dispatched the following business day.
- Standard deliveries are sent via Australia Post’s Parcel Post service.
*Delivery timeframes are estimates only and do not account for any delays outside of our control.
Express - 1-3 Business Days
| If Your Order Value Is | Delivery Cost |
|---|---|
| $110 and over | AUD $4.95 |
| Below $110 | AUD $14.95 |
- Express delivery takes 1-3 business days.
- Orders placed before 9am AEST weekdays will be dispatched the same day.
- Orders placed after 9am AEST will be dispatched the following business day.
- Express deliveries are sent via Australia Post’s Express Post service.
*Delivery timeframes are estimates only and do not account for any delays outside of our control.
New Zealand
Standard - 10-14 Business Days
- A flat rate of $15 applies to all NZ orders.
- Orders placed before 9am AEST weekdays will be dispatched the same day.
- Orders placed after 9am AEST will be dispatched the following business day.
- Standard deliveries are sent via Australia Post’s Parcel Post service.
- Deliveries to New Zealand may be subject to customs or import taxes. These charges are to be paid by the customer.
*Delivery timeframes are estimates only and do not account for any delays outside of our control.
- Orders placed before 9am AEST weekdays will be dispatched the same day.
- Orders placed after 9am AEST will be dispatched the following business day.
- Standard deliveries are sent via Australia Post’s Parcel Post service.
- Deliveries to New Zealand may be subject to customs or import taxes. These charges are to be paid by the customer.
*Delivery timeframes are estimates only and do not account for any delays outside of our control.
General Information
Tracking Your Order
- Once your order has been shipped you will receive an email with your tracking information.
- Please allow some time for the status of your parcel to update.
- You can track your order using Australia Post's Track My Order
- If your parcel is delayed or lost, we will work with you to resolve the issue, but we are not responsible for stolen packages or parcels delayed by the courier.
- Please allow some time for the status of your parcel to update.
- You can track your order using Australia Post's Track My Order
- If your parcel is delayed or lost, we will work with you to resolve the issue, but we are not responsible for stolen packages or parcels delayed by the courier.
Australia Post Safe Drop Delivery
If you’re not home to receive your parcel, you can request a Safe Drop, where Australia Post will leave your parcel in a secure location at your address.
You can request Safe Drop through your MyPost account or the AusPost app. If you haven’t set it up, they'll email you before delivery to ask if it’s suitable. If you opt for safe drop and your parcel is stolen/left in the wrong location, unfortunately Louenhide cannot assist with replacing your order.
Please note: some locations may not be eligible, and parcels will be redirected to the nearest Post Office for collection.
Please note: some locations may not be eligible, and parcels will be redirected to the nearest Post Office for collection.
Delivery Delays
Delivery times may vary during peak seasons, holiday periods, weekends, or due to severe weather conditions.
Incorrect Shipping Address
Please ensure your shipping address is correct to avoid delays or misdeliveries. We are not responsible for parcels sent to incorrect addresses.
Shipping Cost Refunds
Shipping fees are non-refundable.
International Shipping
At this time, we do not offer international shipping. However, if you'd like to receive a shipping quote, please email us at esales@louenhide.com.au, and we'll be happy to assist you.
